Accommodation Questions
From plush bedding to state-of-the-art facilities, our accommodations are designed to meet every need, ensuring a restful and memorable stay.
What types of rooms do you offer?
Iyivon offers a selection of elegantly appointed suites and private villas. Each space is designed with comfort, privacy, and style in mind, featuring panoramic views, modern amenities, and refined finishes.
Are the rooms non-smoking?
Yes. All of our rooms and indoor spaces are strictly non-smoking to ensure the comfort of all guests. Designated outdoor smoking areas are available.
Are pets allowed in the hotel?
To maintain the comfort and atmosphere of our property, pets are not permitted at Iyivon, with the exception of certified service animals.
Do rooms have air conditioning/heating?
Yes. Every room is equipped with individually controlled air conditioning and heating systems, allowing you to adjust the climate to your preference.
Is there Wi-Fi in the rooms?
Yes. Complimentary high-speed Wi-Fi is available throughout the property, including all guest rooms, villas, and public areas.
How do I make a reservation?
Reservations can be made directly through our official website or by contacting our reservations team. For assistance, our concierge is available 24/7.
Can I modify or cancel my reservation?
Yes. Reservations may be modified or canceled in accordance with our cancellation policy. Please contact our reservations team for assistance.
What is your cancellation policy?
Our cancellation policy varies depending on the room type and booking package selected. Full details are provided during the booking process.
How do I know if my reservation is confirmed?
Once your booking is complete, you will receive a confirmation email with all reservation details. If you do not receive this, please contact our reservations team.
Do you offer any special packages or discounts?
Yes. Iyivon offers seasonal promotions, exclusive packages, and special rates for extended stays. These can be found on our official website or by speaking with our reservations team.
Booking Questions
Booking your stay with us is simple and convenient. Our platform allows you to select your preferred room type, add special requests, and confirm your reservation within minutes.
Payment Questions
We offer a seamless and secure payment process for your convenience, accepting a variety of payment methods.
What payment methods do you accept?
We accept all major credit cards, secure online payments, and bank transfers. Please contact us directly for additional payment options.
Do you require a deposit?
Yes. A deposit is required at the time of booking to guarantee your reservation. The remaining balance is due at check-in unless otherwise specified.
When will I be charged for my stay?
Payment policies vary depending on the booking package. Some rates require full prepayment, while others allow payment upon arrival. Details are provided at the time of booking.
Do you accept payment in foreign currency?
All transactions are processed in the local currency. However, we accept international credit cards, and your bank will handle the currency conversion.
Can I pay for my stay in advance?
Yes. Guests are welcome to pay in advance for convenience. Please contact our reservations team to arrange early payment.